How To Change a CSAT / Survey Rating of a Ticket

Purpose:

Steps on how to change a Ticket’s survey rating from within the Infrascale Help Center.

Instructions:

• Login to your Infrascale Help Center account via this link: Articles
  

• Click your username in the top right corner and select “My Activities”

• Select the Ticket you would like to update

• Select the new rating and click "Update"