You should have your account credentials in order to get in to the Infrascale Dashboard.
Note: The dashboard recovery is limited to 2 GB. If the file or folder size exceeds 2 GB, you will need to recover it using the Online Backup and Recovery Manager. Additionally, if the account is Ultrasafe MAX, you will be unable to recover any data from the dashboard and you must use the Online Backup and Recovery Manager.
Log in to the Infrascale Dashboard with the credentials of a backup account.
After logging into the backup account via the dashboard, click on the cloud data button in the upper right.
Click on the device that you are looking to recover data from.
- Select the file or folder that you want to download and click on the wheel icon on the right hand side. Select "Download" to recover the selected file or folder.