How to resolve the backup error 'AlphaVSS.x64.dll'

Introduction

A DR Image backup job on a Windows system may fail with the following error message:

Could not load file or assembly 'AlphaVSS.x64.dll' or one of its dependencies. The specified module could not be found.

Resolution

The error mentioned above is the result of Microsoft Visual C++ Redistributable missing from the system. Microsoft Visual C++ Redistributable must be installed on the machine in question in order to run backups. 

To resolve the error, download and install Microsoft Visual C++ Redistributable for Visual Studio from Microsoft's website:
The latest supported Visual C++ downloads

The version (x86 or x64) of this package should be the same as the backup agent. For example, if you installed the x64 version of the backup agent, then install the x64 version of the Microsoft Visual C++ Redistributable.

• Related Articles

• How to resolve the backup error 'Insufficient Storage Space'

  Introduction VSS (Volume Shadow Copy Service) is a feature within the Microsoft Windows OS (operating system) that allows applications to take a "point-in-time snapshot" of an entire storage volume without locking the filesystem. If there is not ...

• How to resolve the backup error 'An error occurred while quiescing the virtual machine'

  Introduction A VMware backup job may fail with the following error message: An error occurred while quiescing the virtual machine. As this issue is primarily one with VMware technology it is difficult for Infrascale to identify and resolve the ...

• How to resolve the error 'Element not found' during backup agent installation

  Introduction An installation of the IBDR (Infrascale Backup & Disaster Recovery) backup agent may fail with the following error message: One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see ...

• How to resolve the backup error 'Source and destination disk size doesn't match'

  Introduction Running a VMware backup job, you may face a backup job failure with the following error message: Source and destination disk size doesn't match. The root cause of this issue is that on the VM (Virtual Machine) the source VMDK (Virtual ...

• How to resolve the error 'The request was aborted: Could not create ssl/tls secure channel' during backup agent installation

  Introduction Installation of the IBDR (Infrascale Backup & Disaster Recovery) backup agent may fail with one of the following error message: System.Net.WebException: The remote server returned an error: (403) Forbidden. System.Net.WebException: The ...