Introduction This error message means that the replication service on the IBDR Appliance is unable to connect to the replication service on another IBDR Appliance. There are multiple potential root causes for this issue. Root causes and steps to ...
Introduction When you boot a VM on an IBDR Appliance you may get the following Blue Screen Of Death (BSOD): Stop code: SYSTEM SERVICE EXCEPTION What failed: dddriver64Dcsa.sys Resolution The root cause of this issue is that the Dell Diag Control ...
Introduction A VMware backup job may fail with the following error message: An error occurred while quiescing the virtual machine. As this issue is primarily one with VMware technology it is difficult for Infrascale to identify and resolve the ...
Introduction Installation of the IBDR (Infrascale Backup & Disaster Recovery) backup agent may fail with one of the following error message: System.Net.WebException: The remote server returned an error: (403) Forbidden. System.Net.WebException: The ...
Introduction Running a VMware backup job, you may face a backup job failure with the following error message: Source and destination disk size doesn't match. The root cause of this issue is that on the VM (Virtual Machine) the source VMDK (Virtual ...
Introduction When checking the IBDR Appliance management console you may get the following error message: The appliance is unable to connect and send monitoring data to the Dashboard. Click here for more information on possible causes and solutions. ...
Introduction An installation of the IBDR (Infrascale Backup & Disaster Recovery) backup agent may fail with the following error message: One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see ...
Introduction VSS (Volume Shadow Copy Service) is a feature within the Microsoft Windows OS (operating system) that allows applications to take a "point-in-time snapshot" of an entire storage volume without locking the filesystem. If there is not ...
Introduction A DR Image backup job on a Windows system may fail with the following error message: Could not load file or assembly 'AlphaVSS.x64.dll' or one of its dependencies. The specified module could not be found. Resolution The error mentioned ...
We’ve created a detailed guide on our knowledge base to make the password reset process as straightforward as possible. The article walks you through each step so you can quickly regain access to your appliance. Reset password on Backup & Disaster ...
Introduction VSS (Volume Shadow Copy Service) is a feature within the Microsoft Windows OS (operating system) that allows applications to take a "point-in-time snapshot" of an entire storage volume without locking the filesystem. If there is not ...
Introduction This error message means that the replication service on the IBDR Appliance is unable to connect to the replication service on another IBDR Appliance. There are multiple potential root causes for this issue. Root causes and steps to ...
Introduction In order to boot backup jobs as virtual machines in the Hybrid Cloud, it is necessary to start a DR (Disaster Recovery) Run from the Infrascale Dashboard. This action will initiate a boot and the initial setup of a DR Appliance in the ...
Introduction When attempting to power on a restored VM in Microsoft Hyper-V, you may encounter the error "Unable to start the Hyper-V virtual machine" during the last steps of the restore. This issue can arise due to various system, configuration, or ...