General
How to update the firmware on the IBDR Appliance
Introduction Firmware updates bring changes to the way IBDR (Infrascale Backup and Disaster Recovery) Appliances operate. They can add new features such as UI changes, bug fixes, performance improvements, stability improvements, security ...
How to push the backup job to the Primary IBDR Appliance from the Secondary IBDR Appliance
Introduction There are some recovery scenarios that require the backup job to exist on the Primary IBDR Appliance, for example: Full System Image restore using DR Image backup job. Full System VM Image restore using VMware or Hyper-V job. File and ...
How to delete backup jobs from the IBDR appliance
Introduction It may be necessary to delete backup jobs in case they are not required anymore or to free some extra space. For the best user experience, we recommend using a retention policy instead of manually deleting jobs. However, it may be ...
How to reboot an IBDR Appliance via the Management Console
Introduction In some cases, it may be necessary to reboot the IBDR Appliance. The most common reasons for the reboot are to finalize the installation of a firmware update or to get the system in its initial state if a process has been locked up. ...
How to set the date and time on an IBDR Appliance
Introduction IBDR Appliance Backup schedules take into consideration the time zone which is configured on the device. Incorrect configuration of the time zone may cause issues, for example backup jobs are started outside of backup timeframe, wrong ...
How to configure VPN access to the Infrascale Cloud
Introduction In order to connect to machines booted on the Cloud Secondary IBDR Appliance, it is necessary to connect to the Infrascale VPC (Virtual Private Cloud) via VPN (Virtual Private Network) first. This article is a step-by-step guide on how ...
How to use the 32-bit and 64-bit versions of the IBDR backup agent on a single system
Introduction This article is a step-by-step guide on how to configure clients and backup agents to use both 32 and 64 versions of the backup agent on a single system. This may be useful in the following scenarios: Agent-based file level backup of the ...
How to create and pair a client on the IBDR Appliance
Introduction It is necessary to create and pair a client on the IBDR Appliance in the following scenarios: Agent-based backup of the physical machine. Agent-based backup of the virtual machine. Hyper-V-based backup of multiple virtual machines ...
How to unpair a backup agent for Windows from an IBDR Appliance
Introduction It may be necessary to change a pairing of the backup agent and IBDR appliance in the following cases: Preparing the backup agent to be paired with another appliance. Unpairing and pairing the backup agent with the same appliance for ...
How to manually update or reinstall the IBDR backup agent for Windows
Introduction Whenever there is an update to the IBDR Appliance firmware an update to the backup agent will also be released. In order to take advantage of any new features released in the firmware update, and to address any major issues, it is ...
How to restore a Full System using Disaster Recovery Image backup job
We’ve created a detailed guide in our knowledge base to make bare-metal (agent-based) full system image restores as straightforward as possible. The article walks you through each step, helping you quickly recover your entire system from an ...
How to access an IBDR Appliance Management Console via LAN
Introduction IBDR Appliance has its own user interface to manage backup jobs, boots, reports, and other related activities. This interface is called "Management Console" and it is web-based, which means that you can access it using a web browser ...
How to reset an IBDR Appliance password
We’ve created a detailed guide on our knowledge base to make the password reset process as straightforward as possible. The article walks you through each step so you can quickly regain access to your appliance. Reset password on Backup & Disaster ...